Reopening NY | COVID-19 Testing |  Town Facilities | Housing Assistance | | Food and NutritionPlaygrounds & Cabins OPENEvent Cancellations | Garbage Collection
NEW UPDATES - July 1, 2020
***Updated NYS Phase I-IV Guidelines***



Effective June 26th, the Finger Lakes Region, which includes Monroe County, is in Phase FOUR of reopening. Re-opening refers to non-essential businesses and business activities. Essential businesses and business that are open will remain open throughout each phase of the plan.

For additional information on New York’s plan to reopen and how industries are categorized please visit:

Phase Four (starting 6/26) allows for Low-Risk Outdoor Arts & Entertainment & Low-Risk Indoor Arts & Entertainment.

Phase Three (starting 6/12) allows for Indoor Restaurant Food Service & Personal Care Services such as nail salons and massage parlors.

Phase Two  allows for the following industries to reopen (Please click for further guidance)

Phase One allows for the following industries to reopen:


Under the NY Reopening Process, which have been authorized by a series of Executive Orders from Governor Cuomo, local governments are tasked with enforcement. Our goal is to educate, not punish. That said, if residents do report violations of the NY Forward Guidelines, whether it is employee or patron-related, the Town is obligated to follow up and issue a notice of violation, if observed.


New York State continues to increase testing capacity for COVID-19 on a daily basis. Testing is crucial to ensuring that people are able to receive the care they need, as well as limiting the exposure to non-affected individuals. Effective, July 1st, any New Yorker who wants a COVID test can receive one.

To find a test site near you, please visit:



Starting May 26th, Town offices will be open to the public, with new protocols in place. To keep our community and our staff safe, we will be asking residents to make appointments in advance to limit the number of individuals inside Town facilities at any given time. Please reference the department guides below, and if you have questions about available services, please contact the appropriate office ahead of time for appropriate guidance and scheduling of appointments. We appreciate your patience and partnership with these new protocols as we continue through the new coronavirus public health crisis.

TOWN CLERK (336-6045 – This email address is being protected from spambots. You need JavaScript enabled to view it. )

As of June 2, the Town of Irondequoit can no longer accept 2020 Town and County tax payments. All Town and County Tax payments must now be sent to Monroe County. Please make payments to:

Monroe County Treasurer
P.O. Box 14420
Rochester, NY 14614

Questions? Contact Monroe County Treasurer - 585-753-1200

Our Town Clerk is now processing passports and/or marriage licenses BY APPOINTMENT ONLY. Please contact the Town Clerk via email or at the telephone number listed above. Please note: for the safety of our Town Hall staff, upon entering the building, you will be required to wear a mask and check in with the 1st floor receptionist prior to your appointment.

Please note that Peddler Permits will not be issued at this time.

POLICE (336-6000 ext 2300 – This email address is being protected from spambots. You need JavaScript enabled to view it. )

The IPD is available to provide services to community members by appointment only.  These appointments will be for people that need to obtain copies of police reports and drop off unused or unwanted medications.  Appointments can be made by calling (585) 336-6000 ext. 2300 Mondays through Fridays between 8:00 am and 4:00 pm.

If anyone needs to file a report with the Irondequoit Police and they live in Town they should contact 9-1-1 from their home.  If they live outside the Town of Irondequoit they can come the to IPD and call 9-1-1 via cell phone and an Officer will meet them outside the building.

BUILDING DEPARTMENT (336-6026 – This email address is being protected from spambots. You need JavaScript enabled to view it. )

For the most part, all services provided by the Building Department will be done via appointment only (see below for more information) We look forward to assisting you with your upcoming projects and addressing any questions or issues you may have. Please see the table below.

Phones and emails will be monitored closely during Town Hall business hours (Monday through Friday, 8:30-4:30.)

Any calls and e-mails received when Town Hall is closed will be responded to the next business day.

Building Permits

Clerk here for more information

Permit Records Requests (Not to be done in-person)

You may request copies of property records required for real estate transactions

Property owners and/or agents can email This email address is being protected from spambots. You need JavaScript enabled to view it. . All others must submit a FOIL – see here for information.

Code Enforcement complaints (Not to be made in person)

Residents may submit a complaint online or by calling 339-3050.

COVID Essential Business complaint (Not to be made in person)

Email This email address is being protected from spambots. You need JavaScript enabled to view it.

See for more information.

Planning & Zoning Inquiries (by appointment only)

Town Zoning Code

Interactive Town Map (Zoning, EPODS, etc)

Call or e-mail:

Michelle Nichols, Board Secretary (585) 336-6017 / This email address is being protected from spambots. You need JavaScript enabled to view it.

Donna Martello, Planning Assistant (585) 336-6015 / This email address is being protected from spambots. You need JavaScript enabled to view it.

 Kerry Ivers, Director of Community Development (585) 336-6022 / This email address is being protected from spambots. You need JavaScript enabled to view it.

Fire Marshall (by appointment only)

(585) 336-6770 / This email address is being protected from spambots. You need JavaScript enabled to view it.

Home Improvement Grant Program (By appointment only)       

        Karen Panchyshyn, Grant Coordinator

       (585) 336-6021 / This email address is being protected from spambots. You need JavaScript enabled to view it.

        Click here for more information

Animal Control   (By appointment only)

       Scott Donahue, Animal Control Officer       

       (585) 336-6052 / This email address is being protected from spambots. You need JavaScript enabled to view it.

Dog License Application (New License)      

Renew Your Dog License      

If you need assistance with a service or issue not listed above, please contact the Director of Community Development, Kerry Ivers, at This email address is being protected from spambots. You need JavaScript enabled to view it. or (585) 336-6022.

ASSESSOR (Phone:336-6055 Fax: 467-2862 – This email address is being protected from spambots. You need JavaScript enabled to view it. )

The 2020 Tentative Assessment Roll was published on May 15th on the Assessor's Webpage.  While the Assessor is typically in attendance with the Tentative Assessment Roll for certain periods for the public to review and ask questions, this is not currently possible due to social distancing. All inquiries must be made by mail, email, phone, fax, or the Tax Drop Box located in front of the Public Safety Building on the Town Hall campus.

The Board of Assessment Review is scheduled to meet, virtually, on Wednesday, June 10th between 2:00 P.M. and 8:00 P.M. to hear all formal grievance complaints. Since in-person hearings will not be held, it is imperative that a completed RP-524 complaint form with supporting documentation be submitted via mail, email, fax, or Tax Drop Box to the Assessor’s Office before June 10th if possible, to afford sufficient time to prepare for the hearings.

Complaints may be filed until 8:00 P.M. on June 10th.   The complaint form and the publication “Contesting Your Assessment in New York State” are available online at or the Assessor’s Page at   For grievances and all other matters please contact our office below. The assessor’s office will arrange any needed in person meetings by appointment only.

DEPARTMENT OF PUBLIC WORKS (336-6090 – This email address is being protected from spambots. You need JavaScript enabled to view it. )

The Department of Public Works is fully operational and has resumed interior house calls for sewer backups and preventative maintenance, in addition to their regular duties. Residents requesting such service will be screened based on questions about the health and/or sickness of any person residing in the home, and all DPW employees will wear appropriate Personal Protective Gear throughout the service.

Reports regarding infrastructure or requests for service may be made by calling 336-6090.  Those requiring highway permits and other licenses may either come to the DPW at 2629 East Ridge Rd, Rochester, NY 14622 or mail the permit /license information. Any Individual planning to visit any DPW facility are asked to wear appropriate personal protective equipment (mask, gloves, etc), and to observe social distancing measures by maintaining 6 feet of space between people whenever possible


The Irondequoit Town Court is currently closed to the public until further notice, however Court staff are available via phone to assist you.  If you would like to speak to the Court Clerk, please call the Court at 585-336-6040 from 9am to 5pm, Monday thru Thursday, or 8am-4pm Fridays.

PAYMENTS are being accepted via credit card only (online). No cash or in-person payments are being accepted at this time. If you missed your assigned payment date between March 18th and May 15th, your payment is automatically adjourned and you will receive a letter with a new date without penalty. Please contact the Court if you do not receive a letter from the Court by Friday June 12th

All COURT APPEARANCES which were scheduled between March 16th and June 2nd are also automatically adjourned. You will receive a letter with a new Court date when Courts begin scheduling appearances in the coming weeks. Please contact the Court if you do not receive a letter from the Court by Friday June 19th. 


The Town’s Senior Center at Pinegrove is closed, until further notice. We have begun home delivery of lunch for regular patrons. Residents should call 336-6040 with questions.


Once again, the Pinegrove Senior Center – which houses our Recreation Department- is closed. Effective immediately, Recreation programming is suspended. Refunds will be provided. We are still accepting registration for future programming, however, cannot guarantee they will occur as scheduled. Once again, refunds will be issued for cancelled programs. Those making reservations are encouraged to do so online ( or by calling 336-6070. If you want to make a payment, we encourage you to do so online or utilize the drop box outside of the Senior Center.

All town playgrounds are currently closed. Our parks, athletic fields and areas around playgrounds are still open, but residents should practice safe social distancing and wear masks. Please note that this policy will also apply to all school facilities as well.

Cabin rentals at Camp Eastman are suspended until June 15th, when we will reassess. You will be provided a full refund for canceled reservations.


Now more than ever, our home is the center of our life – it’s where we work, it’s where our children learn, and it’s where we stay to keep our friends, family, and community safe. That’s why in these challenging times, it is vital to make sure everyone who has been economically impacted by COVID-19 knows about the programs and resources to help them work with their mortgage lenders to stay in their home. If you’re among those financially impacted by the virus, new federal and state programs, as well as programs made available through your lender may be able to help.

If you have questions or need advice, The Housing Council at Pathstone has specialists waiting to speak with homeowners. Call 585-546-3700 Ext 3035 or Ext 3036 to speak with a Housing Counseling Intake Specialist today.

COVID-19 Frequently Asked Questions NYS Foreclosure, Eviction and Consumer Debt

For more information, visit Empire Justice Center’s resource site here:

Q. Is there a foreclosure moratorium in New York State?
Yes. All pending foreclosure actions have been stayed in New York , and no new foreclosure actions can be filed until it is further ordered. A foreclosure cannot be filed against you during this time, and any appearances or deadlines in existing matters are suspended until further notice.

Q. Did Governor Cuomo suspend the obligation to make mortgage payments for everyone during the COVID-19 pandemic?
No. New York State does not have the authority to unilaterally make this policy change, but the state is urging all lenders to work with homeowners during this time. If you have not experienced an economic hardship because of the pandemic, homeowners should continue to make their mortgage payments. If you have lost income because of the pandemic, Governor Cuomo and the NYS Department of Financial Services (DFS) urged all lenders and mortgage servicers to not require mortgage payments be made for 90 days (through June 19, 2020). While we hope and expect lenders and servicers to comply with the Guidance, at this time none of the major financial institutions have announced any detailed plans of how they will work with mortgage holders. If you are not able to make your mortgage payment, reach out to your lender to talk to them about the situation.

Consumer Financial Protection Bureau Guide to COVID-19 Mortgage Relief Options

For more information, you can read the full guide here:

CARES Act Relief Options for All Federally Backed Mortgages

A new federal law, the Coronavirus Aid, Relief, and Economic Security (CARES) Act, puts in place two protections for homeowners with federally backed mortgages:

First, your lender or loan servicer may not foreclose on you for 60 days after March 18, 2020. Specifically, the CARES Act prohibits lenders and servicers from beginning a judicial or non-judicial foreclosure against you, or from finalizing a foreclosure judgment or sale, during this period of time.

Second, if you experience financial hardship due to the coronavirus pandemic, you have a right to request a forbearance for up to 180 days. You also have the right to request an extension for up to another 180 days. You must contact your loan servicer to request this forbearance. There will be no additional fees, penalties or additional interest (beyond scheduled amounts) added to your account. You do not need to submit additional documentation to qualify other than your claim to have a pandemic-related financial hardship.

If you don’t have a federally backed mortgage, you still may have relief options through your mortgage loan servicer or from your state.

Mortgage Forbearance

Forbearance is when your mortgage servicer or lender allows you to pause (suspend), or reduce your mortgage payments for a limited period of time while you regain your financial footing.

Forbearance doesn’t mean your payments are forgiven or erased. You are still required to repay any missed or reduced payments in the future.

Make sure you understand how the forbearance will be repaid. There can be different forbearance programs or options, depending on the type of your loan.

If and when your income is restored, reach out to your servicer and resume making payments as soon as you can so your future obligation is limited.

Depending on the kind of loan you have, there may be different forbearance options.

For example, if you have a Fannie Mae, Freddie Mac, FHA, VA, or USDA loan, you won’t have to pay back the amount that was suspended all at once—unless you are able to do so.

At the end of the forbearance, your options can include paying all of your missed payments at one time, spread out over a period of months, or added as additional payments or a lump sum at the end of your mortgage.


As the duration of this crisis is still not certain, we continue to be concerned with ensuring all residents have access to nutritious food.

The Irondequoit Community Cupboard is always here to help. They are always in need of donations as well. For more information about how you can pick-up food or donate, please call 336-9107 or visit

EAST IRONDEQUOIT: With school being postponed, our districts are working to ensure continuity of meal service to students. All six schools in East Irondequoit will be open for breakfast from 8am-10am and for a “grab and go lunch in a “grab and go,” from 11am – 1pm. These meals are free to anyone under the age of 18. Adult meals are also available or a small charge. Visit for more information.

WEST IRONDEQUOIT is also offering free breakfast and lunch to students at 6 different sites which will be operating on a drive-thru model. These are staggered by grade level so we ask you visit for the complete schedule.


Town Playgrounds are re-opened with the follow guidelines.

  • Children of ages 2-12 can play on Town Playgrounds with the following guidelines set forth
  • If patrons cannot maintain 6’ of separation, wearing a mask is suggested
  • Town Playground equipment will not be sanitized daily. Patrons should bring their own hand sanitizer to maintain proper hygiene
  • Patrons should wash hands after use of the playground as soon as possible
  • The Town recommends playground users wipe down picnic tables and other common eating surfaces before and after use
  • Do not go into a crowded playground where social distancing is difficult to maintain.
  • Don’t visit parks and playgrounds if you are sick with COVID-19 symptoms, tested positive for COVID-19, or know you were recently exposed to COVID-19.
  • Exterior Bathrooms are open where provided, but most Town playgrounds do not have an outdoor bathroom so plan accordingly to properly sanitize yourself and family.
  • The public bathrooms will be cleaned and sanitized daily.

 The Spray park located at Camp Eastman is still closed until further notice.

Cabins at Camp Eastman are available for rental, for parties up to 50 people. Please click here for more information.


Memorial Day Observation (Ceremony & Parade) — CANCELED

July Fourth Celebration - CANCELED

Senior Health Expo - POSTPONED until later in 2020

Irondequoit Police National Night Out - Rescheduled to October 6th

Oktoberfest Celebration - Under Review


We have been in touch with the three waste haulers doing business in Town, and informed them of their need to work together in case one is no longer able to operate. Garbage collection is an essential public health service and must remain in operation. We thank our waste haulers in advance for working together. If there is an interruption in service and is not resolved by your waste hauler, please call DPW at 336-6033.